Return Policy

Effective Date: May 22, 2024

While we strive to exceed your expectations, we understand that sometimes issues may arise, and we're here to help.

Credits

Since images generated from prompts can vary, Gen AI Wear does not offer refunds on purchased credits. If you are not satisfied with the quality of generated images, please review our FAQs for prompt tips or contact support.

Claims

Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

Lost in Transit

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Submitting a Problem

If you notice an issue with the products or anything else on the order, please contact us.

Return Address

The return address is:
Gen AI Wear Returns
11201 Ed Brown Rd
Charlotte, NC 28273

When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address

If an insufficient address is provided, you will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed Shipments

Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of reshipment.

Sealed Goods

Gen AI Wear does not accept returns of sealed goods, such as face masks, due to health or hygiene reasons.

Returns for Buyer's Remorse

We do not refund orders for buyer’s remorse. Returns and size exchanges are offered at your expense and discretion.

Governing Language

This Policy shall be governed and interpreted in accordance with the English language.

For more information on returns, please read our FAQs.